Raising awareness of the benefits of certification and assurance services
In ‘The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance’ (Terziovski, Power, Sohal, 2003), the relationship between the motivation for certification is mapped against business performance. The research surmises that ‘organisations that pursue certification willingly and positively across a broad spread of objectives are more likely to report improved organisational performance’. The report also states that ‘ The individual element found to contribute most to business performance was Customer Focus’ whilst ‘The principal motivation to pursue ISO 9000 certification was found to come from customer pressure.
University of Melbourne (Terziovski); Monash University (Power, Sohal)